Help & answers
FAQ
Quick answers about turnaround, warranty, worldwide mail-in, parts, your data and payment — anything else, just ask.
Every repair is a bit different, but the basics stay the same: clear communication, diagnosis before unnecessary spending, and testing before your kit goes back.
Common questions
Tap a question to expand. Still unsure? Use Ask a question above — you will get a straight answer.
How long will my repair take?
Repair times vary depending on the device, fault, and parts availability. Most common repairs are completed within 1–3 working days once parts are in stock.
If a repair requires specialist board-level work or parts are delayed, you will be given clear and realistic timescales. You will always be kept informed if your repair is expected to take longer.
Do you offer a warranty?
All qualifying repairs include a 90-day warranty covering both labour and fitted parts, subject to fair use. This excludes any new physical damage or liquid ingress after the device has been returned.
Where brand new parts are fitted, a 12-month guarantee may be provided. We aim to use original parts wherever possible, including for major brands such as Apple, Samsung, and Google.
Full warranty details are explained when booking or collecting your device. Please ask if anything is unclear before approving the repair.
Can I send my device from anywhere?
Yes — LogicRepairs accepts mail-in repairs worldwide, not just within the UK. Clear intake references and packing instructions are provided to ensure your device arrives safely.
Please refer to our Mail-In page for full guidance, including what to include in your parcel and why tracked postage is recommended.
What happens if my device cannot be repaired?
If diagnosis shows that a repair is not cost-effective, not technically feasible, or parts are unavailable, you will be informed promptly.
We operate on a no fix, no fee basis. If any diagnostic, repair attempt, or additional fees may apply, these will always be discussed and agreed with you before any work is carried out.
What type of parts do you use?
We prioritise the use of original parts wherever possible, including service packs or carefully sourced original components.
In rare cases where original parts are not available or viable, high-quality aftermarket parts may be used — but only with your approval. Any available options will always be clearly explained before you proceed.
Will my data be safe?
Repairs focus strictly on hardware, and your data is not accessed unnecessarily. However, you are strongly advised to back up your device before sending it in.
While every care is taken, we are not insured for data loss and cannot accept responsibility for it. If there is any risk to your data during a repair, you will always be informed before work begins.
How do I pay?
We accept card payments (via our card terminal) and cash for in-person transactions.
For online store orders, we accept most major payment methods, including card, Google Pay, Apple Pay, and PayPal, as shown during checkout.
Mail-in (UK & worldwide)
We accept mail-in from the UK and internationally. Follow tracked postage guidance and include your reference — turnaround starts once the device is booked in.
Mail-in stepsStill unsure?
If your situation is not covered above, describe the fault and model — you will get an honest yes or no before any commitment.
ContactReady for next steps?
Browse services, ask a question, or jump straight to mail-in — whatever fits how you prefer to work.
