Terms Of Service

These terms cover repair and diagnostic services. For purchases from our online store, see the Online Store Terms of Service.

LogicRepairs Ltd – Repair Services Terms of Service

Terminology: In these terms, “we,” “our,” “us,” and “LogicRepairs” refer to LogicRepairs Ltd (and where relevant its owner, Cadan). “Customer,” “Client,” and “You” refer to any person or business using our repair, diagnostic, drop-off, or mail-in services.

Agreement: All repair and diagnostic services are subject to these terms. By booking a repair, dropping off or mailing in a device, using our website in connection with repairs, or otherwise instructing us to work on a device, you confirm that you have read and accept these terms.

We may update these terms from time to time. The version published on this website at the time you instruct us applies to that job. Continued use of our services after changes are published constitutes acceptance of the updated terms.

Who we are

We specialise in component-level diagnostics and repair of phones, laptops, tablets, consoles and related electronics. Our aim is to repair where economical, reduce e-waste, and communicate clearly about findings, costs and timescales.

Authority to instruct

By leaving a device with us you confirm that you are the owner or have the owner’s authority to authorise diagnosis and repair. You agree to indemnify LogicRepairs against claims arising from work carried out on a device you were not entitled to authorise.

Diagnostics and repairs

We use professional inspection, schematics where available, and appropriate measurement equipment. Where we repair, we aim to use suitable quality parts and materials. We will try to minimise hazardous substances; where that is not possible we will handle and return the device safely.

Diagnosis is an assessment, not a guarantee that every fault will be found on first inspection. Some faults only appear during repair, under load, or after related parts are replaced. We will keep you informed if further issues are discovered.

We reserve the right to decline or stop a service at any time (for example where a device is unsafe, uneconomical, or we cannot obtain parts).

Free diagnosis

All diagnosis is free. That includes first-time drop-offs and return visits for the same device, whether basic or board/component-level assessment, unless we have agreed something different with you in writing before work starts.

If a device is beyond economical repair, found to be unrepairable, or you choose not to proceed after diagnosis, no diagnosis fee is charged. Agreed repair labour and parts (if you proceed) are charged separately as quoted.

Quotes, parts and availability

Parts and services are subject to availability. Many parts are ordered to suit your device and may involve lead times (including overseas supply). We generally need the device in hand before confirming parts or final pricing, to avoid model/revision errors.

Quoted prices may change if further faults are found or parts prices change before ordering; we will seek your approval before proceeding with material extra cost.

Payment

Payment of the full agreed amount for completed repair or service is due on collection (or before dispatch for mail-in returns), prior to release of the device. Devices will not be released until payment is received in cleared funds, unless we agree otherwise in writing.

If you refuse collection after authorising and we have completed chargeable work, the repair balance remains due and payable. Unpaid balances may remain on your account until settled.

Non-collection and abandonment

When a device is ready (after diagnosis, repair, or if you decline further work), we will notify you using the contact method(s) you provided. If there is no response or collection, we will endeavour to contact you up to three times within one month (which may include phone and email).

If the device remains uncollected and there is no meaningful communication from you within 30 days of our first ready-for-collection notice, the device is treated as abandoned and becomes forfeit to LogicRepairs. We may then sell the device to recover costs, scrap it, or break it down for donor parts, without further notice or compensation.

We do not charge weekly storage fees. Forfeiture for non-collection / no communication is our remedy for abandoned devices. You remain responsible for any unpaid repair charges already incurred before forfeiture.

Warranty (repairs)

Unless stated otherwise for a specific job: replacement parts we supply are backed by a 12-month warranty against unexpected failure of that part; labour and spare/donor parts carry a 90-day warranty. Warranty covers the work/parts we supplied for the fault we addressed — it is not a warranty for the whole device or unrelated faults.

Warranty excludes customer damage and misuse, including accidental damage, liquid damage, further physical damage after return, unauthorised third-party work, and issues not caused by parts or labour we supplied. Removing or tampering with our warranty seals may void cover.

Repair service risks and liability

Modern electronics are complex. Devices left with us may already be damaged or unstable. We work with care, but you accept that diagnosis and repair carry inherent risk. Except where we cannot exclude liability by law (including death or personal injury caused by our negligence, or fraud), we are not liable for loss or damage arising during diagnosis, repair, storage, or transit beyond the limits below.

Where liability is not excluded, our total liability for a repair job is limited to the amount you paid us for that job (or £100 if no charge was paid), whichever is higher. We are not liable for indirect or consequential loss, including lost profits, business interruption, or loss of data.

Data backup

You are responsible for backing up all personal data before leaving a device with us. We are not responsible for data loss during or after diagnosis or repair. We take reasonable care and will tell you if erase or high data-loss risk is likely. You may remove storage media before service where practical.

Confidentiality

We will not sell your personal information. We only disclose information where required by law or with your permission. You may request access to or deletion of personal data we hold, subject to our legitimate need to retain records (for example accounts, warranty, or legal compliance).

Mail-in

For mail-in devices you are responsible for safe packaging and suitable shipping insurance until the parcel is received by us. Risk in transit to us remains with you unless we have arranged collection. Return shipping terms will be confirmed for your job.

Governing law

These repair terms are governed by the laws of England and Wales. UK consumer statutory rights are not affected where they apply.