Terms Of Service

LogicRepairs LTD – Terms Of Service

Terminology: In these terms and conditions, the terms “we,” “our,” “I,” “us,” and “LogicRepairs” refer to LogicRepairs Ltd and its owners, Cadan and Harrison. “Customer,” “Client,” and “You” refer to any person or persons using any of LogicRepairs’ services.

Agreement of Terms and Conditions: All our services are subject to these terms and conditions. By using our website (https://logicrepairs.co.uk/) or utilizing our services, the client understands and agrees they have read and accepted the terms and conditions set out in this document.

This document is subject to change at any time, and clients will not be notified of any changes.

Who we are

We are a team of skilled individuals specializing in component-level diagnostics and repair of portable computers. Think of it as solving a complex puzzle; we are compensated for using our expertise to save customers money by repairing devices rather than insisting on purchasing new ones. We also contribute research to the repair community, striving to reduce e-waste and educate others in repair.

Diagnostics and Repairs

LogicRepairs holds sufficient knowledge and state-of-the-art equipment to complete a professional diagnosis, including full inspection under a Microscope, access to schematics and board views, and measurement equipment required to read and analyze voltage or data.

When repairing your device, we only use premium or military-grade products such as AMTECH flux.

We will always attempt to restrict the use of hazardous substances when repairing your device. However, sometimes this is not possible for specific repairs. In such instances, your machine will be sanitized safely and properly before it is returned. Our repair areas undergo multiple daily sanitization processes.

Warranty

Our replacement parts are backed by a no-hassle 12-month warranty if they break down unexpectedly. The warranty for labor and spare parts/donor parts is 90 days.

Customer damage is not covered under warranty, including but not limited to accidental damage, liquid damage, or any issues not caused by the parts or components we use. We do not warranty a repair; we warranty our parts only.

A client may remove any warranty sticker we place on or in a serviced device; however, doing so will invalidate the warranty, and it will no longer be covered under our 90 day guarantee.

Repair Service Risks

Service and repair of modern technology can be complex, and sometimes issues may arise, especially if a device is already damaged. We conduct any work on a client’s device with a high standard of care and attention. However, we cannot be held responsible for any damage or destruction that may occur during any service provided, however rare.

Data Backup

Customers are responsible for backing up any and all personal data on their device. LogicRepairs cannot be held accountable for any data loss during or after diagnosis or repair. However, we will take caution to mitigate the loss of data and software corruption. We will notify the client before any service if a device needs to be erased, or there is a high chance something may cause permanent data loss.

A client is welcome to have any data storage media(s) removed from their device before any repair or diagnostics. It is not essential for us to retain these while using our service.

Confidentiality

LogicRepairs agrees not to disclose any personal information regarding you, excluding the requirement to comply with law enforcement. We will never sell or pass on a client’s information for monetary gain.

You may request the information we hold on you at any time. You may also request your information be deleted from our systems at any time; however, we reserve the right to deny this request if we have sufficient reason.

Availability of Goods and Services

Our goods and services are subject to availability. Due to the sheer volume of different devices on the market, we do not generally keep parts in stock, and they must be ordered. We do retain donor circuit boards for parts to be taken; however, sometimes the components have already been taken salvaged and must be acquired.

Some parts must be ordered from overseas and are subject to extended lead times of up to three weeks. In some cases, they can take longer than three weeks to arrive. Unfortunately, we have no control over this; however, we will always aim to acquire the quickest delivery service.

LogicRepairs must have your device in hand before any information is given regarding a service, or any parts are ordered. We do not give estimates for parts before we have seen your device to mitigate any errors that may occur regarding model numbers or revisions of any device.

We reserve the right to decline service at any time.

Non-Collection

After completion of a device repair, the client will be notified via the selected method of communication that it’s ready for collection. If no response or collection is met, we will endeavor to contact you a maximum of three times within one month, including phone calls and emails. Any device that remains uncollected or ‘outstanding’ after 30 days will become subject to storage fees charged at £10 per week. After 90 days, the device will become forfeit by the customer and sold to recover repair costs, or the device will be broken down for donor parts.

Fees

If a device is deemed to be beyond economical repair during a diagnosis, the client will be notified, and only a diagnosis fee of £10 will apply on collection. The same fee applies if a device is found to be un-repairable during service or repair. Sometimes it is not possible to identify issues during a diagnosis alone.

If a customer chooses not to continue with a repair after diagnostics, a fee of £10 will be applied. Should a customer continue with a repair, any diagnostics fee will be included in the final labor charge.

Free Diagnostic

Every new device brought in by a customer is eligible for a free diagnostic. If a customer brings in the same device more than once, there will be a diagnostic fee of £10 for basic diagnosis and £20 for board/component level.

Payment is due in the full agreed amount upon collection of a successful diagnosis or service, prior to the release of the device. Storage fees will stay on a client’s account indefinitely until paid in full and are calculated onto the final repair value if collected between 30-90 days. If a collection is refused by the client, any repair value and storage fee(s) will stay on the client’s account until paid in the full amount.